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Shipping Information

Free Shipping

We currently offer free shipping on all orders over $100 under 5kg.

Free shipping may not be applicable to remote areas.

Freight charges will be automatically calculated and displayed at checkout.

 

Dispatch timeframes

Orders placed before 11.00am for in stock items will generally be dispatched the same business day.

Orders placed after 11.00am will generally be dispatched the following business day.

If your order is urgent, please contact us. Express shipping charges may apply.

 

Shipping timeframes

  • Standard shipping: approx. 2-5 business days*
  • Express shipping: approx. 1-2 business days*

Shipping timeframes for Custom In Ear Monitors

Completed orders usually dispatch from Alclair within 3-4 weeks. Shipping usually takes 7-10 days. 

 *NOTE: Due to a large increase in volumes and restrictions around COVID, all freight providers are experiencing some delays to their normal timeframes. 

*International shipping (custom in ears) is experiencing delays of up to 3 weeks.

 We are unable to provide any guarantee on delivery timeframes as delivery is out of our control once the goods leave our warehouse

 

Tracking

Once dispatched from our warehouse, you should receive consignment details. All deliveries are trackable online with the relevant shipping provider. Please check the shipping providers website to track your delivery.

 

Delivery

All orders require a signature on delivery as standard unless you have selected the "Authority to Leave" option. We suggest providing a business or address where someone will be able to sign for delivery.

*NOTE: Selecting the Authority to Leave option is done at your own risk and liability, we will not be able to guarantee delivery.

*NOTE: Once dispatched, ownership of the goods is transferred to the customer and the customer carries the risk of loss or damage to the goods even if the goods do not get delivered. The customer should lodge a claim with the carrier direct.

We only ship within Australia